GORGO AL MONTICANO, ITALY
CUSTOMER CARE IOT SPECIALIST (M/F/X)
The candidate will be the technical IoT reference for Colleagues, Subsidiaries, Customers and Service Centers, on De’Longhi IoT products, being able to give technical support, training and collect feedback from the field.
The main accountabilities are:
-Work together with R&D and marketing in the development of IoT solutions, bringing to the team the perspective of Customer Care in terms of functionalities, services, analytics,...
-Release and administration of Dashboards for Customer Care purposes,
-Give technical support to customers, distributors, subsidiaries and service centres,
-Collect and analyze the feedback from the market and discuss them with Quality and R&D in order to find solutions and product improvements,
-Prepare technical documentation for the website, training and other after-sales activities,
-Organize and release training for colleagues, subsidiaries, Service Centers and Contact Centers.
-Knowledge and experience in IoT applications, connected products and the related solutions, analytics and dashboards,
-Familiar with the different connectivity modes of Ethernet, WiFi, IT networks and communication protocols,
-Understand Cloud and Edge architectures as well as their implementation of business software applications,
-Capability of translating business requirements into functionality and reports,
-Good written and spoken English and Italian
-Proficiency with standard software tools;
-Customer Service mindset, with strong communication skills;
-Always willing to learn with high flexibility and adaptability.
-Strong team-building attitude and problem-solving approach.