Job Responsibilities

As part of the Delonghi Group’s Digital & IoT team, you bridge the technical and business worlds as you design the compelling consumer experience. You'll work with people from Engineering, Product Marketing & Communication, After sales, Strategic Partners and 3rd party vendors. You are action oriented and can break down complex problems into steps that drive software product development.

As a IoT Software Product Manager you will help shape the future of Delonghi Group’s IoT/Smart products and ecosystem. You will support the business, both short and long term, by exploring the IoT universe (i.e. technology evolution, UX/UI landscape, consumers’ trends and competitors’ initiatives) with the objective to select meaningful, actionable and distinctive ways to leverage on new technologies.

Define new and improved user experiences “IoT-enabled”, which can provide relevant/ tangible benefits to our consumers and ultimately will add real value to our products.

Support the definition and execution of Delonghi Group’s IoT strategy, including core value proposition, connected eco-system and products/ platforms development roadmap, in line with Group’s guidelines, strategy and objectives.

Main Responsibilities:
• Environmental Analysis:
• To establish deep understanding of the IoT universe. Investigate and perform comprehensive analyses of new/ emerging technologies, innovations, competitive landscape, stakeholder ecosystem and trends shaping an industry;
• Benchmark key competitors’ IoT initiatives/experiences and services;
• Conduct or supervise the research around ideas and synthesize the findings into actionable insights;
• Ideas Generation & Concept Development:
• Explore IoT/ Smart product universe to create compelling product, service and experience value propositions that are desirable for people, viable for the business and technically feasible;
• Structure and conduct concept generation, concept road mapping, and ideation exercise around identified features and functionality;
• Understand customer needs and gather digital/ software features and experience requirements, in order to develop new products and to enhance existing products;
• Integrate usability studies, customer feedback, research, and market analysis in to product requirements to enhance customer satisfaction at all touch points, and achieve Delonghi groups’ strategic objectives;
• Roadmap Definition & Software Product Management:
• Define the software features and functionality roadmap in relation to IoT ecosystem, connected product ranges, mobile applications and evolving user interfaces such as voice user interface;
• Prioritise new software features against roadmap and work closely with our Product Marketing, Engineering, Development partners, UX Designer and Developers to bring new software product to life and build experiences;
• Manage the development and improvements of mobile applications and voice user interface experience supporting the physical product;
• Write feature specs that streamline the development workflow and ensure our users’ needs are met;
• Write user stories and work with development team to implement and release features;
• Position software features and craft compelling end-user messaging for the highest impact;
• Build connected user journeys to support defining and articulating the product story, unique selling points and competitive advantages to product marketing, digital marketing and communication team;
• Stakeholders Engagement:
• Support individual brand’s product category teams to define the connected product experience and eco-system specifications;
• Communicate and champion the experience delivered by IoT platform and ensure key stake holders’ buy-in;
• Support cross functional teams to deliver the agreed plan for IoT/connectivity platform development & roadmap;
• Closely liaise with Delonghi Group’s digital marketing team and ensures that there are synergies with other digital platforms and tools within the business -in terms of data aggregation, data visualisation, user touch points, user journey and marketing automation;
• Support subsidiaries, create and develop market–specific plans for launch of the connected platform;
• Monitoring & Continuous Improvement:
• Drive for continual product improvements by refining and testing, and deliver a result that exceeds quality expectations;
• Define, monitor and analyse metrics for launched product functionalities and feed learnings back in to product development process;
• Improve our product analytics to generate insights

Job Profile

Qualifications, Knowledges:

• Bachelor’s degree in computer science (or) software (or) digital technology discipline (or) an equivalent experience
• 2-3 years of experience in software product management and/or software product development
• Deep knowledge and understanding of the Internet of Things/Smart product landscape supported with relevant experience
• Strong user experience/design sense, with a record of building great software products.
• Technically savvy: we don’t expect you to code new features but you’ll be able to understand the value, complexity and trade-offs involved in software development
• Written feature specs and/or user stories for mobile application and digital products
• Managed and prioritised a roadmap and feature backlog
• Conducted and coordinated user research
• Articulate and persuasive in English
• Competent in Microsoft applications (e.g. Powerpoint / Excel)

• Previous exposure in building connected product eco-system and app experience
• Experience in end-to-end product management in software/web application/mobile applications
• UX/UI design experiences a plus
• Familiarity with consumer products and technologies
• Experience working closely with cross-functional teams to define product strategy and roadmap, and craft positioning
• Experience working in an agile environment

Skills,capabilities, Competencies:
• Ability to cope with a fast-paced, changing environment
• Ability to work collaboratively and effectively within cross-functional teams
• Confidence to dive in and learn new solutions and processes without a lot of assistance
• Competent, convincing and confident public-speaking and presentation skills to all levels and to large groups
• Results driven
• Strategic focus
• Patient and resilient
• Ability to travel globally
• High level of numeracy
• Flexible and forward thinking