Corporate services


Job Responsibilities

The PLM & CAD Support will be part of the E-Services organization, a De’Longhi Group Company that offers 360° IT Services to the De’Longhi Groups and to third party clients.
In the Application team, reporting to the AMS Manager, he/she will have a responsibility in the AMS field (Assistance Maintenance Service).

Main Responsibilities
- AMS activities
- Support the design engineering team in their daily CAD/PLM activities
- Provide assistance in operations, procedures and methodologies
- Develop macros, automations and customizations to speed up repetitive tasks or enable automations
- Debug and report user-related problems and identify possible workarounds
- Client Assistance for action requests
- Understanding the functional and technical analysis through the documents drawn up by Analysts and Developers
- Identification between the "SAP note" of the correct solutions and set up for the standard SAP
- Solution Unit test
- SLA Compliance
- Understanding of source code and debug activities
- Programming activities
- Fulfillment of the technical documents
- Program unit test
- Monitor and track support request in a service desk application

Job Profile

- Bachelor Degree in Computer Science Engineering, Mechanical Design Engineering or Computer Science
- At least 2 or 3 years of professional experience in CAD/PLM implementation projects

- Background in engineering product data management with Teamcenter, SAP PLM or similar, preferably in connection with CAD systems like Siemens NX or similar
- Understanding of CAD data configuration
- Knowledge of CAD/PLM techniques and technologies
- Organization
- Process Management
- Programming language skills (ABAP nice to have)
- Ability to work independently on assigned projects and activities with agreed deadlines
- Problem solving
- Team working
- Fluent in English
- Availability to travel in Italy and abroad
- Good interpersonal and communication skills.

- Hybrid work
- Flexible time and one day-off per month
- Company restaurant
- Technical and soft training
- Job Rotation