Corporate services


Job Responsibilities

SAP Support will be part of the E-Services organization, a De’Longhi Group Company that offers 360° IT Services to the De’Longhi Groups and to third part Clients.
In the Application team, reporting to the SAP Support Manager, he/she will have a responsibility in the AMS field (Assistance Maintenance Service).

Main Responsibilities:
• Providing support for SAP MM, WM and EWM Module, troubleshoot and resolve issues & requests within targeted SLA;
• Act as point of contact to analyze and fix application and system issues, ensuring SAP services are available and reliable to meet business expectation;
• Manages incidents reported by user and follow-up promptly;
• Working closely with different teams (ex: basis, abap, functional) to ensure issues and requests are addressed timely;
• Assist business users in gathering requirement and preparation of Change Request application;
• Prepare functional specification and carry out necessary review with business and functional team;
• Carry out Unit Test, System Integration Test, and its related documentation;
• Support user in carrying out User Acceptance;
• Test Participate in deployment to production and post deployment support;
• Update system documentation and training documents/user manual;
• Provide training to users;
• Prepare internal presentation and proposal whenever necessary.

Job Profile

Qualifications, Knowledges:
? Master Degree in Computer Science Engineering, Telecommunication Engineering, Management Engineering or Computer Science;
? Minimum of 3/5 years of relevant experience of SAP MM/WM/EWM module in a Company and/or in a consulting firm.

Skills, capabilities, competencies:
? Experienced SAP MM/WM/EWM module configuration skill;
? Understanding of ABAP language;
? Service Management;
? Organization;
? Process Management;
? Good interpersonal and communication skills;
? Ability to work independently on assigned projects and activities with agreed deadlines;
? Flexibility, curiosity and willingness to be involved in a challenging, dynamic and inspiring environment;
? Problem solving;
? Team working;
? Fluent in English;
? Availability to travel in Italy and abroad.