Corporate services


Job Responsibilities

SAP Support will be part of the E-Services organization, a De’Longhi Group Company that offers 360° IT Services to De’Longhi Group and third part clients.
In the Application team, reporting to the SAP Support Manager, he/she will have a responsibility in the AMS field (Assistance Maintenance Service).

Main Responsibilities:
? AMS activity
? Client Assistance for action requests
? Understanding the functional and technical analysis through the documents drawn up by Analysts and Developers
? Identification between the "SAP note" of the correct solutions and set up for the standard SAP
? Solution Unit test
? SLA Compliance
? Understanding of source code and debug activities
? Programming activities
? Fulfillment of the technical documents
? Program unit test
? Understanding and comprehension of the documents drawn up by the functional team

Job Profile

Qualifications, Knowledges:
? Master Degree in Computer Science Engineering, Telecommunication Engineering, Management Engineering or Computer Science

Skills, Capabilities, Competencies:
? ABAP language understanding
? Service Management
? User support knowledge
? Troubleshooting
? System design knowledge
? Organization
? Process Management
? Ability to work independently on assigned projects and activities with agreed deadlines
? Problem solving
? Team working
? Critical thinking
? Verbal and written communication
? Fluent in English
? Availability to travel in Italy and abroad
? Good interpersonal and communication skills.