Deutschland

Neu Isenburg

Commercial
After Sales/Customer Care

SPECIALIST CUSTOMER CARE (M/F/X)

Job Responsibilities

As a specialist in Customer Care, you will take care of the relationship with our end users who are looking for information and support or have difficulties with our product. Communication is handled directly or via external partners.

- Processing of service procedures (B2B and B2C) - e.g. returns, multiple repairs, new defects, cost estimates
- 3rd level support of the contact center via ticket system (B2B and B2C)
- Escalation and intervention management
- Checking service procedures for technical issues
- Clarification of technical content with in-house technicians and communication to customers (B2B and B2C), as well as to the contact center

Job Profile

Qualification and experience:

- Commercial vocational training
- Experience in service and complaint management
- Experience in dealing with customers (B2B and B2C)
- IT knowledge (SAP R/3, MS Office)

Skills:

- Strong customer orientation
- Technical understanding
- Fluent written and spoken German
- Good written and spoken English
- Very good communication skills
- Confident behavior, even in stressful situations
- Team spirit, friendly winning personality, flexibility
- Ability to work under pressure and in a team