Gorgo al Monticano, TV



Job Responsibilities

Be the technical reference for Subsidiaries, Customers and Service Centers, on De’Longhi products, being able to give technical support also on products of other brands of the Group.

Principle Accountabilities:
? Give technical support to customers, distributors, subsidiaries and service centres;
? Prepare technical documentation for the website, training and other after-sales activities;
? Collect and analyze the feedback from the market and discuss them with Quality and R&D in order to find solutions and product improvements;
? Support the spare parts supply chain to identify the compatibility and the correct assemblies;
? Participate in the Serviceability analysis on new products and contribute to examine the products returned from the field;
? Support Area Managers in their discussion with the local Service Manager on technical topics eventually planning visits on-site.

Job Profile

Qualifications, Knowledge:
? Technical Secondary School Diploma (better if electric/electronic);
? Good written and spoken English and Italian;
? Proficiency with standard software tools.

Skills, capabilities, Competencies:
? Customer Service mindset, with strong communication skills;
? Always willing to learn with high flexibility and adaptability;
? Strong team-building attitude and problem-solving approach.