We get in contact with millions of people every day: for us, having a dialogue is a strategic decision in order to grow sustainably and responsibly over time.
For the De’ Longhi Group, the dialogue with its stakeholders is key to achieving its goals. Listening to their requirements, understanding their deepest needs, and anticipating their expectations are what drives the Group to harmonise its decision-making processes and embrace market changes.
The dialogue with our Stakeholders: channels and topics of interest
Listening/communication channel: shareholders’ meetings, periodic meetings
Main topics that emerged: consumer rights, workers’ rights, environmental performance
Listening/communication channel: corporate documents/Shareholders’ meetings/ Events
Main topics that emerged: economic performance, business strategies
Listening/communication channel: periodic meetings, sponsorship of specific initiatives
Main topics that emerged: sponsorships, social impact, contribution to the community, greater awareness of specific issues
Listening/communication channel: satisfaction questionnaires, test panels, Contact Centers (voice, e-mail, chat and social media channels), advertising campaigns, culinary events, Youtube “How to” channel
Main topics that emerged: customer assistance, product safety and quality, product availability, feedback about ease of use and product satisfaction, privacy
Listening/communication channel: Employee Engagement Survey, annual performance reviews, periodic meetings to share results, corporate intranet used to access Group information, Group house organ, new HRMS
Main topics that emerged: organizational clarity, improved management of resources by managers, appreciation of individual contributions to the company, improvement in internal communications and access to information
Listening/communication channel: contracts, qualifications and assessment, periodic meetings
Main topics that emerged: way in which supplier relationships are managed
Main topics that emerged: reduce emissions and fight climate change
Listening/communication channel: interviews, meetings, road shows, press conferences
Main topics that emerged: economic performance, new products/ services/organizational models, specific social initiatives
Listening/communication channel: sales meetings, audits
Main topics that emerged: product safety and quality, flexibility and ability to adapt to demands
Listening/communication channel: specific meetings, collaboration on different research projects
Main topics that emerged: recruiting and retaining talents, support for research