We get into contact with millions of people every day: for us, having a dialogue is a strategic decision in order to grow sustainably and responsibly over time.
For the De’ Longhi Group, the dialogue with its stakeholders is key to achieving its goals. Listening to their requirements, understanding their deepest needs, and anticipating their expectations are what drives the Group to harmonise its decision-making processes and embrace market changes.
The dialogue with our Stakeholders: channels and topics of interest
Listening/communication channel: periodic meetings
Main topics that emerged: customer management
Listening/communication channel: stakeholders' meetings, periodic meetings
Main topics that emerged: consumers' rights, workers' rights, environmental performance
Listening/communication channel: company documents/shareholders' meetings/events
Main topics that emerged: economic performance, strategies
Listening/communication channel: training courses
Main topics that emerged: knowledge of product specifications, new products
Listening/communication channel: sales meetings
Main topics that emerged: innovation, product safety and quality, efficiency of distribution network
Listening/communication channel: periodic meetings
Main topics that emerged: sponsorship, social impact, contribution to the territory
Listening/communication channel: satisfaction questionnaires, panel tests, Skype (technical assistance), advertising campaigns, culinary events, “How to” YouTube channel
Main topics that emerged: customer assistance, product quality and safety, product availability, feedback on easy use and product satisfaction, privacy
Listening/communication channel: Employee Engagement Survey, annual performance assessment interviews, periodic meetings to share results, company Intranet for access to Group information, Group house organ, new HRMS
Main topics that emerged: Clear organization, improved management of resources by managers, development of individual contribution for the company, improved internal communication and access to information
Listening/communication channel: Contracts, qualifications and assessment, periodic meetings
Main topics that emerged: Method of management of supplier relations
Main topics that emerged: Reduction of emissions and fight against climate change
Listening/communication channel: Interviews, meetings, road shows, press conferences
Main topics that emerged: Economic performance, new products/ services/organizational models, specific social initiatives
Listening/communication channel: Sponsorship of specific initiatives
Main topics that emerged: Raise awareness of specific issues
Listening/communication channel: Sales meetings, audits
Main topics that emerged: Product quality and safety, flexibility and ability to adapt to demands
Listening/communication channel: Sales meetings
Main topics that emerged: Innovation, product safety and quality, efficiency of distribution network
Listening/communication channel: Dedicated meetings, collaboration on various research projects
Main topics that emerged: Search for and acquisition of talent, support for research