FRONT OFFICE SPECIALIST - TEMPORARY CONTRACT

We are looking for a resource to join our team in Zagreb for a temporary contract (maternity leave cover).
The candidate, in close collaboration with the commercial, after sales and KAM teams, will support the internal stakeholders of the Balkans markets in the following activities:

- Order entry and processing, planning and organization of shipments to ensure punctual product deliveries for the assigned markets
- Stock coverage monitoring and optimization: analysis of shortages, monitoring of stock levels and transfers to ensure order coverage, especially for high-demand products
- Processing of invoices and issuing of credit notes for returned defective products, subsequent management of the related product refunds
- Liaison between the commercial, credit management and controlling teams for commercial bonus processing, including: creation and modification of commercial agreements, invoice registration and issuance of related credit notes
- Daily contact with Credit Management, KAMs and customers for managing payments, overdue accounts, compensations, turnover, accruals and liquidations
- Coordination with the external agencies for product manual translations into local languages
- Monthly reporting and analysis of the order portfolio in relation to actual and forecasts previsions
- Processing of sales statistics and analysis of shipping data for specific product groups