Jucu, Cluj, Romania
LOCAL IT SYSTEM ADMINISTRATOR
Job Responsibilities
Main Responsibilities:
- Manage user requests and IT incidents using the internal ticketing system, ensuring strict adherence to established Service Level Agreements (SLAs).
- Conduct Root Cause Analysis (RCA) after major or recurring incidents to identify and implement permanent solutions.
- Provide local, hands-on troubleshooting for standard hardware (computers, laptops, printers, scanners) as well as specialized factory peripherals (e.g., barcode scanners, label printers like Zebra, handheld RF terminals).
- Act as the local "hands and eyes" for basic network troubleshooting, including LAN/WLAN connectivity, patching cables, and switch port verification.
- Manage PC setup, OS deployment, and application installation for employees using automated deployment tools (e.g., WDS with MDT).
- Administer Mobile Device Management (MDM) platforms to secure and manage company devices (knowledge of Workspace One and Soti is highly appreciated).
- Oversee user access, credential management, and security solutions, including Two-Factor Authentication (2FA) implementation (Cisco DUO preferred).
- Administer user accounts and policies within Active Directory, including Group Policy Objects (GPOs).
- Provide support and administration for cloud collaboration tools via the Google Admin platform.
- Develop and implement scripts or utilize automation technologies to streamline routine local IT tasks.
- Assist with the IT onboarding and offboarding process for new and departing users.
- Maintain an accurate and up-to-date inventory of all IT hardware, software, and software licenses.
Job Profile
Qualifications & Knowledge:
- Bachelor’s degree in Computer Science, IT, or a related field, or equivalent practical experience.
- Minimum 2-3 years of experience in IT Support, Helpdesk, or Endpoint Administration, preferably in a manufacturing or fast-paced environment.
- Familiarity with ITIL best practices (specifically Incident, Problem, and Change Management).
- Proven experience working with IT ticketing systems and managing tasks against SLAs.
- Solid understanding of Active Directory (user management and GPOs) and automated OS deployment (WDS/MDT).
- Familiarity with 2FA/MFA concepts (Cisco DUO is a plus) and MDM platforms (Workspace One/Soti are a plus).
- Knowledge of scripting (PowerShell, Bash, etc.) and automation tools is a strong advantage.
- Basic understanding of local network troubleshooting (TCP/IP, DNS, DHCP, Wi-Fi).
- Familiarity with Google Workspace administration is a plus.
- Excellent problem-solving skills and the ability to perform effective Root Cause Analysis (RCA).
- Patience, empathy, and a highly customer-centric approach to resolving technical issues for users of varying technical abilities.
- English – min. intermediate level.
Benefits:
- Coffee and tea;
- Once a week, fruits and sweets;
- Daily lunch assured at our canteen;
- Free transportation;
- Meal tickets;
- Medical services in copayment;
- Performance bonus;
- Loyalty bonus;
- Professional working environment;
- Dedicated programs for personal and professional development.
We are an Equal Opportunity Employer, we reject and condemn any form of discrimination including discrimination based on age, gender, sexual orientation, health, race, nationality, cultural background, political opinions and religious beliefs, and membership of associations and trade unions.